FAQ
GOT QUESTIONS?
Frequently Asked Questions
Find answers to the most common questions about our services. Can’t find what you’re looking for? Contact us directly — we’re available 24/7.
How do I book a transfer?
You can book via our contact form, WhatsApp, or by calling us directly. Simply provide your journey details — pick-up location, destination, date, and time — and we’ll confirm your booking promptly.
How far in advance should I book?
We recommend booking at least 24 hours in advance. However, we do our best to accommodate last-minute requests subject to availability. For weddings and special events, we recommend booking 3–6 months ahead.
What payment methods do you accept?
We accept bank transfers, major credit and debit cards, and cash. Corporate clients can arrange monthly invoicing. All prices are fixed — no hidden fees or surprise charges.
Can I cancel or modify my booking?
Yes. Please contact us as soon as possible if you need to cancel or change your booking. Cancellation terms vary depending on the service and notice period — please refer to our Terms & Conditions or ask us directly.
STILL HAVE A QUESTION?
Our team is available around the clock. Send us a message and we’ll get back to you as soon as possible.
"From the moment our driver met us at arrivals to dropping us at the hotel, everything was seamless. We won't use anyone else."
MORE INFORMATION
Service & Fleet Questions
Do you cover all London airports?
Yes. We provide transfers to and from all major London airports: Heathrow (LHR), Gatwick (LGW), Stansted (STN), Luton (LTN), and London City Airport (LCY). We also cover private airfields on request.
What happens if my flight is delayed?
We monitor all incoming flights in real time. If your flight is delayed, your driver will automatically adjust their pick-up time. We offer complimentary waiting time of 60 minutes for international arrivals — at no extra charge.
Do you offer corporate accounts?
Yes. We work with businesses of all sizes. Corporate clients benefit from priority scheduling, monthly invoicing, and dedicated account management. Contact us to discuss setting up a corporate account.
Are your drivers licensed and vetted?
Absolutely. All Pasha Travel chauffeurs hold valid UK private hire licences, are DBS (Disclosure and Barring Service) checked, and are professionally trained to deliver a discreet, first-class service.